Returns and Refunds

 

1. In addition to your statutory rights which are not affected, we grant you a contractual 365 day cancellation period, beginning on the date you receive the products, to return the products to us without giving any reason. In event of any return under this contractual right, save as otherwise set out in point 7 concerning defective products you will be refunded the price paid for the returned products only. Delivery and other costs will not be refunded.

2. In order to exercise your right of withdrawal, you must send us a clear statement (e.g. a letter or an e-mail) about your decision to revoke this contract. To meet the cancellation deadline, it is sufficient for you to send the communication regarding your exercise of the right of cancellation before the cancellation period has expired. You must return or hand over the goods to us immediately and in any event no later than fourteen days from the day on which you inform us of the cancellation of this contract.

3. The merchandise being subject of the complaint or returned should be delivered in