Warranties and Complaints
Our 5-year manufacturer’s warranty will not apply in such circumstances as:
product’s damage due to negligent maintenance;
product’s alteration by a third party;
serious alteration of the invoice date (or its illegibility);
product’s damage caused by improper or inaccurate use (e.g. by not following the instructions included in the user manual);
product’s damage resulting from an intentional act or due to gross negligence;
product’s damage caused by external factors such as adverse weather conditions (e.g. lightning strike);
product’s damage resulting from overheating (e.g. exposure to central heating or another heat source) or from using a higher wattage than advised;
product’s damage caused by its exposure to moisture, extreme heat, extreme cold or sunlight.
Any repair costs resulting directly from third-party damage will not be compensated (including electrician fees).
Please get in touch with us by either chat or e-mail so that we can resolve as soon as possible all the issues you have raised. We will do our best to respond to all complaints within 1-2 business days. Our customers’ satisfaction is a matter of the utmost importance to us.
If you require assistance or have questions, please contact us via:
Chat: live chat
We are available during the following opening hours: Monday - Friday: 9:00 - 17:00