Warranties and Complaints

 

 

1. Warranties

 

Our 5-year manufacturer’s warranty will not apply in such circumstances as:

  • product’s damage due to negligent maintenance;

  • product’s alteration by a third party;

  • serious alteration of the invoice date (or its illegibility);

  • product’s damage caused by improper or inaccurate use (e.g. by not following the instructions included in the user manual);

  • product’s damage resulting from an intentional act or due to gross negligence;

  • product’s damage caused by external factors such as adverse weather conditions (e.g. lightning strike);

  • product’s damage resulting from overheating (e.g. exposure to central heating or another heat source) or from using a higher wattage than advised;

  • product’s damage caused by its exposure to moisture, extreme heat, extreme cold or sunlight.

Any repair costs resulting directly from third-party damage will not be compensated (including electrician fees).

 

 

2. Complaints

Please get in touch with us by either chat or e-mail so that we can resolve as soon as possible all the issues you have raised. We will do our best to respond to all complaints within 1-2 business days. Our customers’ satisfaction is a matter of the utmost importance to us.

If you require assistance or have questions, please contact us via:

E-mail: support@sottoluce.com

Chat: live chat

We are available during the following opening hours: Monday - Friday: 10:00 - 17:00